The great gaping disconnect
- Wed, December 01 2010
- Filed under: Marketing essentials
What people want when they support a cause:
To make a difference
To feel personally connected to something greater than themselves
To feel useful
To get the warm glow of giving
What people get when they support a cause:
A tax receipt
Statistics, facts and figures
A newsletter
An appeal to give (more) money
There needs to be more of what people want in their experience with us.
Thanks to some of the efforts trying: Jumo, Crowdrise, Malaria No More and others.
Comments
Great, simple post, Katya. If folks in our sector understood this simple concept and really acted on it, I believe they’d raise lots more money. Another organization that I feel does make a good effort in all four ways you list: Charity: Water. http://www.charitywater.org/
They aren’t a client of mine…just a group that I feel good giving to and who cause me to feel great & connected in return.
Yes, Charity: Water does an amazing job on all four. You are right!
I like how malaria no more visually tell you a story with graph like graphics.
You’re precognitive thinking has you quickly engaged.
Thanks for sharing.
Thank you for this information.
Donors are people too. People should be appreciated as if someone gave you a personal gift. Taking that shift in perspective, why wouldn’t there be a shift?
Indeed! So true!!
Communication is all about connecting with your target audience. Who are they? And what do they really really want?
Also at BrandOutLoud we believe that developing a professional set of communication tools is all about identity: knowing who you are and what you stand for. Though a genuine, convincing and authoritative message to the world you will attract a broader audience and enhance your impact.
www.brandoutloud.org
Fantastic post.
You have helped set my strategy going into 2011.
Thanks ![]()
All success
Dr.Mani
CHDinfo.com
This is so simple and interesting. There seems to be this general attitude amoung charities that people should be giving solely for the sake of giving. While this is true, I find it interesting that many charities fail to stay connected and form relationships with their givers.
I think you are being slightly over-critical here, have you actually asked any of your patrons what they feel after they have contributed?




