The great gaping disconnect

What people want when they support a cause:

To make a difference
To feel personally connected to something greater than themselves
To feel useful
To get the warm glow of giving

What people get when they support a cause:

A tax receipt
Statistics, facts and figures
A newsletter
An appeal to give (more) money

There needs to be more of what people want in their experience with us.

Thanks to some of the efforts trying: Jumo, Crowdrise, Malaria No More and others.

Comments

Great, simple post, Katya. If folks in our sector understood this simple concept and really acted on it, I believe they’d raise lots more money. Another organization that I feel does make a good effort in all four ways you list: Charity: Water. http://www.charitywater.org/

They aren’t a client of mine…just a group that I feel good giving to and who cause me to feel great & connected in return.

Posted by Lori Jacobwith  on  12/01  at  01:02 PM

Yes, Charity: Water does an amazing job on all four.  You are right!

Posted by .(JavaScript must be enabled to view this email address)  on  12/01  at  01:17 PM

I like how malaria no more visually tell you a story with graph like graphics.

You’re precognitive thinking has you quickly engaged. 

Thanks for sharing.

Posted by Kim Lamp  on  12/01  at  04:59 PM

Wow! So, so true.

Posted by Pat  on  12/01  at  07:32 PM

Thank you for this information.

Posted by .(JavaScript must be enabled to view this email address)  on  12/01  at  11:19 PM

Donors are people too. People should be appreciated as if someone gave you a personal gift. Taking that shift in perspective, why wouldn’t there be a shift?

Posted by Rob Wu  on  12/02  at  01:08 AM

Indeed! So true!!

Communication is all about connecting with your target audience. Who are they? And what do they really really want?

Also at BrandOutLoud we believe that developing a professional set of communication tools is all about identity: knowing who you are and what you stand for. Though a genuine, convincing and authoritative message to the world you will attract a broader audience and enhance your impact.

www.brandoutloud.org

Posted by Judith Madigan  on  12/02  at  05:32 AM

Fantastic post.

You have helped set my strategy going into 2011.

Thanks grin

All success
Dr.Mani
CHDinfo.com

Posted by Dr.Mani  on  12/02  at  06:13 AM

This is so simple and interesting.  There seems to be this general attitude amoung charities that people should be giving solely for the sake of giving.  While this is true, I find it interesting that many charities fail to stay connected and form relationships with their givers.

Posted by .(JavaScript must be enabled to view this email address)  on  12/03  at  03:52 AM

I think you are being slightly over-critical here, have you actually asked any of your patrons what they feel after they have contributed?

Posted by canvas art prints  on  12/10  at  12:31 PM

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