- Thu, March 20 2008
- Filed under: Websites and web usability
When I was presenting yesterday, I met Sherri Sager, a savvy and inspiring government relations officer at Lucile Packard Children’s Hospital at Stanford. She turned me on to the hospital’s website for kids in response to my talk about the importance of an audience-centric approach online.
It is a beautiful illustration of everything a website should do:
1.) Engage with an audience from their perspective (this feels like Club Penguin, and that’s a good thing)
2.) Establish trust and authenticity - check out the great videos of kids talking to kids: the right messages and the right messengers.
3.) Provide something of value so it’s “sticky” - kids and parents will come back to this site over and over
4.) Organize navigation according to the audience’s mindframe and interests - you can find all you need
5.) Provide interactive components - kids can make their own avatars and participate
6.) Show, don’t tell: use story and compelling messengers to get your point across
I could go on and on. Bravo to the Children’s Hospital. Once again proving, it’s all about the audience, my friend.