4 Things your supporters want
- Tue, February 21 2012
- Filed under: Marketing essentials
Too often, we forget the needs of our supporters in the pursuit of our own needs. And when we do so, we end up with double paucity: our supporters get neglected and we attract fewer resources to our cause.
People are complex, but as I’ve said along with my friend Mark Rovner, they have at least four needs in common. When you fulfill these needs, you are better able to meet your own.
1: To be SEEN and HEARD
So acknowledge them. Making someone feel seen and heard is the most powerful thing any of us can do with online communications. On the other hand, not listening is the root of most problems, personal (just ask your partner!) and professional (just ask your co-workers!).
2: To be CONNECTED to someone or something
People are sociable creatures, and giving is a social act. Engage by connecting to what your audience (NOT YOU) wants to hear.
3: To be part of something GREATER THAN THEMSELVES
We need to lay out the grand vision of our cause. We should show how together we can leave the world a better place. That means a hopeful, inspiring message.
4: To have the security of TRUST
People are starved for a sense of trust. Use an authentic messenger, show where the money goes and honor the trust others have put in your organization with their support.
Comments
Well, that is definitely right. If you want to be a good leader, you better listen to your supporter and lead them the way it should be.
Nice post Katya. It’s an issue that needs constant reminding and it prompted a blog post and link from me.
Fantastic post Katya. Very important to always consider your supporters needs. This ones getting Tweeted!
Just my quick input but to help with point 1 and 2, I always recommend that non-profits run surveys with their supporters.
The only way of getting to know your supporters and their needs better is by asking.