18 mood-killing words to banish in 2012

I just read the new book, 3D Philanthropy by Fraser Green.  It’s a useful tour of the essentials of connecting with donors on three levels: head, heart and soul.

It’s also a timely reminder of how we get in our own way as fundraisers.  We may think we’re saying the right things, but our words often destroy the emotional bonds we want to strengthen.

Green has a great list of mood-killing words that get in the way of connection with real people.  Stay away from these words when you describe your work to donors in 2012!

1. Capacity
2. Empower
3. Enhance
4. Indigenous
5. Partnership
6. Development
7. Systemic
8. Community
9. Innovation
10. Superlative
11. Outcomes
12. Support
13. Sustainable
14. Resources
15. Dignity
16. Facilitate
17. Diversity
18. Fostering

These terms are especially deadly in combination:

“Sustainable development”

“Facilitating outcomes”

“Indigenous capacity-building”

I once worked for an organization that referred to “lactating women” rather than “nursing mothers.”

Words should ignite the heart, not glaze over the eyes.

Comments

Amen.

Posted by Pamela Grow  on  12/28  at  02:35 PM

I don’t agree with all the words on the list, but it certainly is an interesting idea and good food for thought. I agree that it’s important to be natural and personal with donors, as opposed to “corporate”. Thanks for sharing.

Posted by Amy Eisenstein  on  12/28  at  02:45 PM

Katya - Would you say that these words should be avoided in social media writing as well or just in conversation with potential donors?

Posted by Drew Gneiser  on  12/28  at  04:30 PM

Katya, great list and advice.

Do you recommend that nonprofits stay away from these words in other types of communication as well - advocacy, program marketing, awareness building, volunteers?  Of course the emotional content is key across the board but wonder what your thoughts are.

Thanks!

Posted by Nancy Schwartz  on  12/28  at  05:44 PM

Great post. I’ve just completed a search for these words in our annual campaign communications! Any suggestions as alternative words to use?

Thanks.

Posted by Simeon Chapin  on  12/28  at  09:35 PM

Yes, I agree wholeheartedly with you Katya. These words have been overused to the point that their original meaning is now lost. We need to lose industry terms and instead use words that our supporters can easily grasp.

Posted by Frances Caballo  on  12/29  at  02:02 AM

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Posted by Alec John  on  12/29  at  11:36 AM

Thanks for the comments, everyone.  I think these words are horrible when you speak or write to the average person.  They also should be banished from social media.  For foundations and government grant proposals, your audience is already addicted to jargon so using these words is permissable.

Posted by .(JavaScript must be enabled to view this email address)  on  12/29  at  09:11 PM

Our submissions to this list: leverage, guru, expert. Even if you believe yourself to be an expert or guru of something, you shouldn’t say it. Prove you are one by leveraging your experience, but don’t say the word leverage.

Posted by The DragonSeaarch Online Marketing Manual  on  12/30  at  05:02 PM

Thanks for the great list. I’m thinking that banishing the terms “Annual Fund” or “Annual Appeal” would be a great place to start, as well.

And, I would also suggest that the tone and phrasing is as important as the words. Context and images that engage, rather than “report out” will be critical.

Posted by .(JavaScript must be enabled to view this email address)  on  01/02  at  11:43 PM

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