When you present it, would love to hear sound-cap to hear the presentation with the slides.  Always hard to get too into just the slides.  Unless I’m missing the sound?

Sorry, no sound with this one.  My hosts did not record me!

Great presentation, thanks for sharing it, I couldn’t help myself laugh when I see “struckbylightning.org”

Hey Katya,

very nice presentation indeed.. I feel that all organizations - Non-Profit or not should make an effort to listen to their customers by doing social media monitoring. The tool I use (works fine for my small company) is techrigy.com (no, I’m not affiliated with them and I only use the free version) - works fine and I get an idea of what ppl are saying about me, giving me a chance to act and react quickly.

The mode you know, the better. Good luck and keep up the good work.