Mon, July 08 2013
Filed under: Marketing essentials •
by Kate Olsen, VP of Strategic Projects at Network for Good @Kate4Good
The following post is a summary of Adam Grant’s presentation on his book Give and Take: A Revolutionary Approach to Success at the Conference on Volunteering and Service.
In Give and Take, Adam Grant’s premise is that there is more to the secret of success than hard work, talent and luck – especially as the world continues to become more hyper-connected. What’s missing is generosity. Givers excel in a collaborative work environment, but can burn out easily if they don’t see the impact of their contributions or don’t learn how to set boundaries. This is especially true for people in helping professions such as nonprofit leadership, cause marketing and social responsibility.
Here are Adam’s 4 tips for creating a cultures of successful givers at your organization.
1. Get the right people on the bus (a nod to Jim Collins)
Weed out the takers and encourage matches to take their cues from the givers. Rewarding giver behavior and helping matchers see the value in reciprocity with a net positive benefit will nudge your culture towards a collaborative, generous workplace.
2. Reduce costs
Think about the power of 5-minute favors. You don’t have to be Mother Theresa or Gandhi to call yourself a giver. Giver mentality is more about finding efficient ways to make low-cost gestures with high value to the receiver. You’ve heard of micro-volunteering? Think of it as micro-favors. If someone asks you for help and you know you are the best equipped to help and the act will only take you 5 minutes, say yes. Always. If you are not the best equipped to respond, point the person in a new direction to find the help they need.
3. Show impact
Some givers burn out others are energized by doing favors – why? Givers burn out when they can’t see the value of their impact. Think of ways to have authentic messengers demonstrate the value your staff creates every day. A message from the CEO is nice, but givers are more motivated by a thank you from a program beneficiary or an employee who gave in a personally meaningful way. Showing impact in a tangible way relates to the concept of the ‘identifiable victim’ or ‘singularity effect’ – people are more compassionate when they can relate to one person’s story.
4. Encourage help-seeking
A whopping 75-90% of helping starts with a request, yet people hesitate to ask for help – especially givers. Givers don’t want to be a burden and often confuse taking and receiving. We need to create work cultures that reward asking for help and make it ok for people to take it. Also, givers to ask for help so other people (namely matchers) have the opportunity to give and so givers know who can benefit from their help and how in the future.
Here’s an example of how help-seeking improves results. Appletree Answers, a call center solutions provider, was experiencing 98% staff turnover each year. That’s a huge HR hiring burden to replace your staff every year. The company started internal employee wish program where employees could ask for help fulfilling their dreams and other employees could offer assistance to making those wishes come true. As a result of creating this culture of giving and receiving, staff turnover dropped to 33%.
Your organization can create its own Reciprocity Ring. Here’s how.
· Invite employees to join the program.
· Have everyone participating make a request.
· Everyone in the program then tries to help make those requests happen.
· Everyone is both a giver and a receiver, so there is no stigma about asking for help.
· Everyone gets better understanding of the resources in their network for future giving and receiving.